Terms and Conditions for Man With Van Kenley
These Terms and Conditions set out the basis on which Man With Van Kenley provides moving, lifting, transport, and related service work to customers. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service. These terms are intended to be clear, fair, and practical, and they apply to all standard man and van services, including single-item transport, small removals, domestic moves, furniture collection, and general delivery work.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Kenley. References to “you” and “your” mean the customer, client, or person requesting the service. We may refuse, suspend, or end a booking where the service requested is unsafe, unlawful, misleading, outside our operating limits, or likely to cause damage beyond reasonable expectations.
All bookings are subject to availability and confirmation. A quotation is usually based on the information provided at the time of enquiry, including the number and type of items, access conditions, distance, parking arrangements, and any required handling assistance. If details change before or during the job, the price, timing, or service scope may need to be adjusted. Where necessary, we may revise a quote to reflect the actual conditions of the work.
Bookings may be made by telephone, email, text message, online form, or any other method we make available. A booking is not confirmed until we have accepted it and, where required, received a deposit, pre-authorisation, or written confirmation from you. You are responsible for checking that the booking details are correct, including date, time, addresses, access information, item description, and any special instructions. If any detail is inaccurate, the service may be delayed, charged additionally, or rescheduled.
We may ask for photographs, item measurements, parking information, or access notes before confirming a van move service. This helps us assess whether the job is suitable and allows us to provide a more accurate estimate. If the job requires additional workers, specialist equipment, or more than one vehicle, we will explain this before the service begins whenever reasonably possible. We reserve the right to decline bookings that are not adequately described or that present a risk to property, staff, or vehicles.
Payments must be made in the manner agreed at the time of booking or at completion of the service, depending on the arrangement offered. We may require a deposit for larger or time-sensitive jobs. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer remains responsible for all agreed charges, including waiting time, tolls, parking fees, congestion charges, disposal charges, and any additional labour not included in the original quotation.
Where payment is due on completion, it must normally be made immediately once the service has ended and before departure, unless we agree otherwise in writing. Accepted payment methods may include cash, bank transfer, card payment, or another approved method. If a payment fails, is reversed, or is declined, we may recover the outstanding amount and any reasonable costs arising from that failure. We may also suspend future bookings until all sums due are settled in full.
If you request extra work on the day, such as additional lifting, dismantling, waiting, multiple stops, or a change in route, additional fees may apply. The charge will reflect the time, labour, vehicle use, and any additional resources needed. Man and van booking terms are based on the assumption that the information supplied before the job is accurate and complete. If the actual requirements differ materially from the booking details, we may amend the final invoice accordingly.
Cancelled bookings are subject to the rules below. If you cancel well in advance, we may waive all or part of any charge, depending on the notice given and the resources already reserved. If a deposit has been paid, it may be non-refundable where we have held the slot and turned away other work, unless a refund is required by law. Cancellation charges may apply where a vehicle, crew, or specialist arrangement has already been allocated.
For short notice cancellations, especially where the team has already set out or arrived, a greater proportion of the agreed price may be charged to cover lost time, scheduling disruption, and direct costs. If you are not present at the agreed time and place, or if the job cannot proceed due to incorrect information or lack of access, this may be treated as a late cancellation or failed attendance. We may also charge for waiting time where access delays are outside our control.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your items and carrying out the work, but we are not liable for damage or loss caused by matters outside our control, including pre-existing defects, unsuitable packing, insecure loading instructions, structural weaknesses, hidden hazards, or inaccurate item descriptions. You remain responsible for ensuring items are properly prepared for transit unless we have expressly agreed to pack or wrap them.
We are not responsible for damage to items that are fragile, loose, improperly packed, or inherently delicate unless the damage results directly from our negligence. Where goods are moved at your request despite clear risks, or where you instruct us to proceed against advice, you accept the associated risks. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
If any claim is made, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs, a description of the damage, and any relevant documentation. You must also give us a fair opportunity to inspect the matter and investigate. We will not be responsible for indirect losses, loss of profit, loss of opportunity, business interruption, or any consequential loss. Our maximum liability for a proven direct loss will be limited to the amount paid for the specific service, unless a higher limit is required by law.
Customers must ensure that all items handed over for transport are lawful to move and do not contain prohibited, dangerous, or undeclared materials. We may refuse to carry hazardous substances, explosive materials, live animals, illegal goods, or items that present a safety risk. You are responsible for obtaining any consents, permits, or access permissions needed for the move. If a delay or refusal occurs because the necessary permissions have not been obtained, any resulting cost may be charged to you.
Waste regulations are taken seriously. If the service includes removal, disposal, clearance, or transport of waste, you must tell us in advance exactly what is to be collected. We will only handle waste in accordance with applicable UK environmental and waste management rules. You must not ask us to dispose of items illegally, fly-tip, or leave waste in unauthorised locations. We may decline any disposal work that appears unlawful, contaminated, or outside our permitted handling arrangements.
Where waste removal is agreed, you remain responsible for declaring the nature of the waste accurately. This includes whether the waste is domestic, commercial, bulky, recyclable, electrical, or potentially hazardous. Any charges relating to lawful disposal facilities, sorting, loading restrictions, or documentation may be added to the booking price. If undeclared controlled waste is discovered, we may stop the job, charge for any time already spent, and report the matter where required by law. You must not place responsibility on us for waste that was misdescribed or concealed.
All items removed for disposal become subject to the agreed waste-handling process only if and when lawfully transferred. Until then, ownership and responsibility remain with you unless otherwise agreed in writing. We reserve the right to request proof of ownership or authority to dispose of certain goods, especially if the items include appliances, office materials, or items containing personal data. If we believe a request could breach environmental, transport, or safety rules, we may refuse it without liability.
Delays may occur due to traffic, weather, access difficulties, loading restrictions, vehicle breakdown, or events beyond our control. We will take reasonable steps to complete the work within the estimated timeframe, but all times given are approximate unless specifically agreed as fixed. If a delay occurs, we will communicate reasonably and act in a practical way to minimise disruption. We are not liable for losses arising from unavoidable delay, provided we have acted with reasonable care and skill.
You must provide a suitable and safe environment for the service to take place. This includes clear access paths, lawful parking where possible, secure entry arrangements, and notice of any stairs, lifts, narrow corridors, or restrictions that may affect the move. If access is materially different from the details supplied, the service may take longer or cost more. We may stop work if conditions become unsafe, if there is a risk of injury, or if the premises are unsuitable for the service requested.
Customers should ensure that any items to be moved are disconnected, emptied, and made ready before collection unless the booking specifically includes disconnection, dismantling, or preparation work. We are not responsible for lost items left inside furniture, appliances, or boxes unless we have expressly agreed to check or pack them. It is your responsibility to back up electronic data, remove confidential information, and secure personal items before they are handed over.
We may use subcontractors or additional personnel to complete a booking where necessary. Any such person will be engaged on the basis that they comply with these Terms and Conditions to the extent applicable. We may also allocate a different vehicle or team where operational reasons require it, provided the service remains broadly equivalent. Man with van service terms do not create a partnership, agency relationship, or employment relationship between us and you.
We may suspend or cancel a booking if you behave abusively, threaten staff, provide false information, fail to cooperate, or create unsafe conditions. In such cases, you may still be charged for work already carried out, travel already undertaken, or costs already incurred. If a booking is cancelled by us because of our own operational failure, we will aim to offer an alternative date or refund any sums paid for the affected portion of the service, subject to any legal requirements.
These Terms and Conditions may be updated from time to time. The version in force at the time your booking is accepted will normally apply to that booking. Any change will not affect rights that have already accrued unless required by law or agreed by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Governing law is the law of England and Wales. Any dispute, claim, or matter arising from or connected with these Terms and Conditions, the booking process, payment, cancellation, liability, or waste handling will be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. By using our services, you agree that this legal framework applies to the entire contractual relationship.